The questions we actually get asked
Do I need to change hosting?
Usually no. We work with your existing hosting provider. If your hosting is the actual cause of repeated problems we will tell you, but changing it is your decision.
Which platforms do you support?
Monitoring works with any website, whatever it is built on. Full maintenance covers WordPress, Node.js applications, PHP and Laravel, static sites and most standard stacks — version, dependency and package updates. If you run something less usual, tell us and we will say honestly whether we can support it well.
What happens when my website goes down?
Our system alerts us, not you. We confirm the outage, identify whether it is hosting, DNS, certificate or application, and start fixing or escalating to your host. You get a notification and a short written summary afterwards.
Do you guarantee my website cannot be hacked?
No, and nobody honestly can. Monitoring and maintenance significantly reduce risk by closing the common paths in — outdated software, weak configuration, missing updates. They cannot make a system impossible to compromise.
Do you make design or content changes?
Small content edits fall inside the troubleshooting allowance on Care and Business. Redesigns and new features are quoted separately as project work.
Are fixes included in the price?
Care includes 30 minutes and Business 60 minutes of troubleshooting per month. Beyond that we quote before doing any work — you will never receive a surprise invoice. Unused minutes do not roll over.
Can I cancel?
Yes, monthly with 30 days notice. We remove our access, hand over any credentials we hold and confirm in writing.
Where are backups stored?
Encrypted, in EU-based object storage, separate from your hosting provider so a hosting failure does not take the backups with it.
Will you need my passwords?
We need access, not your personal passwords. We create a dedicated administrator account where possible and store all credentials in an encrypted vault.
Do you provide 24/7 support?
Not yet, and we would rather say so. Monitoring runs 24/7 and alerts are recorded overnight; human response follows the coverage window in your plan.
Get a free website health check
No account, no sales call. We look at your site and tell you what we would fix first.