Terms of service
The standing terms for the monitoring and maintenance plans. A signed agreement governs the actual relationship; this page is what it says, in plain language, before you sign anything.
What you get
The plan you choose, as described on the pricing page: continuous monitoring, and on Care and Business the maintenance, security hygiene and troubleshooting listed there. Monitoring works with any website. Full maintenance covers the platforms we list — if yours is unusual we say so before you pay, not after.
Price and billing
Prices are in euro and exclude VAT. Plans are billed monthly in advance. One-time onboarding is €90, waived for founding customers and on annual plans.
Work beyond the plan
Care includes 30 minutes and Business 60 minutes of troubleshooting per month. Unused minutes do not carry over. Anything beyond the allowance is €45 per hour, or a fixed quote for a larger job — agreed with you in writing before the work starts. You will never receive an invoice for work you did not approve.
Access, and what stays yours
You give us the access we need, we ask for the least that does the job, and we document it in writing beforehand. Your hosting, domain and accounts remain yours and in your name throughout — we never take ownership of them. Your website, its content and its data are yours.
What we do not promise
We do not guarantee that your website cannot be compromised, and no honest provider does. Monitoring and maintenance reduce risk by closing the common ways in; they do not eliminate it. We also do not control your hosting provider, your domain registrar or your internet connection, and we cannot guarantee their uptime. What we commit to are the response times published on the pricing page.
Ending it
Either side can end the agreement with 30 days written notice, at the end of a monthly period. On termination we remove our accounts, hand back any credentials we hold and confirm in writing within 5 working days.
Liability and law
Our liability in any 12-month period is limited to the fees you paid us over the preceding three months, except where the law does not allow that limit. Bulgarian law applies.
Questions about any of this go to [email protected] and reach a person, not a ticket queue.
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